Privacy Policy
At Carla Maxine, your privacy is important to us. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, submit an enquiry, request a custom commission, or otherwise interact with us.
We are committed to handling personal information in a respectful and responsible way.
What this Policy covers
This Privacy Policy explains:
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what personal information we collect
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how we collect it
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why we collect it
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how we use and disclose it
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how we store and protect it
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how you can access or correct your information
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how you can contact us with a privacy question or complaint
The information we collect
We may collect personal information that is reasonably necessary for our business activities, including:
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your name
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email address
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phone number
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billing and shipping address
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order details
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payment-related information
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correspondence you send to us
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details relating to custom commissions, including design preferences, inspiration, sizing and project information
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information you submit through our website contact form, newsletter form or enquiry forms
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technical information collected through website analytics, such as IP address, browser type, device information and pages visited
We may also collect other information you choose to provide when communicating with us.
How we collect your information
We may collect your personal information when you:
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visit our website
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place an order
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enquire about a product or commission
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subscribe to our mailing list
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contact us by email, website form or social media
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participate in a promotion, event or survey
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interact with cookies, analytics tools or similar website technologies
Where reasonable and practicable, we collect personal information directly from you.
Why we collect your information
We collect, hold and use your personal information for purposes including:
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processing and fulfilling orders
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arranging delivery and shipping
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communicating with you about your order or enquiry
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managing custom commissions and design requests
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responding to questions, requests or customer service matters
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improving our website, services and customer experience
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sending marketing communications where you have agreed to receive them
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keeping internal business records
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meeting legal, regulatory or administrative obligations
Payment information
Payments made through our website may be processed by third-party payment providers. We do not generally store your full credit card details on our own systems unless specifically required for a legitimate business purpose and handled securely.
Please refer to the privacy policy of your selected payment provider for information about how your payment data is handled.
Shipping and fulfilment
To fulfil orders, we may share relevant personal information such as your name, address and contact details with shipping and courier providers, including FedEx for international deliveries and FedEx (TNT) for domestic deliveries.
We only provide the information reasonably necessary to complete delivery and related services.
Custom commissions
If you enquire about or commission a bespoke piece, we may collect additional information relevant to the design process, such as inspiration images, design preferences, measurements, materials of interest, budget range and project timelines.
This information is used only to communicate with you, develop your commission and manage the project.
Marketing communications
If you subscribe to our mailing list or otherwise opt in to receive updates, we may send you marketing emails about collections, commissions, launches, events or other brand news.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email or by contacting us directly.
Cookies and website analytics
Our website may use cookies, pixels and similar technologies to help us understand how visitors use the site, improve functionality and support marketing activity.
These technologies may collect information such as:
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pages viewed
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time spent on the site
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referral source
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browser type
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device type
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approximate location information
You can usually control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Disclosure of personal information
We may disclose your personal information to trusted third parties where reasonably necessary for our business operations, including:
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payment processors
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shipping and courier providers
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website hosting providers
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e-commerce platform providers
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IT service providers
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analytics and marketing service providers
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professional advisers such as accountants, lawyers or insurers
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regulatory authorities or government bodies where required by law
We do not sell your personal information to third parties.
Overseas disclosure
Some third-party service providers we use, including technology, payment, email marketing, analytics or shipping providers, may store or process personal information outside Australia.
Where this occurs, we will take reasonable steps to ensure that your personal information is handled in a manner consistent with applicable privacy obligations.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
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secure website hosting
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password protection
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restricted access to personal information
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secure third-party platforms for payment and e-commerce processing
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regular monitoring of our systems and service providers
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
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provide products and services
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manage customer relationships
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maintain business and tax records
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comply with legal obligations
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resolve disputes or enforce agreements
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.
Accessing and correcting your personal information
You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below. We may need to verify your identity before processing your request.
In some circumstances, access may be refused where permitted by law. If that happens, we will let you know why, where we are able to do so.
Privacy complaints
If you have a concern or complaint about how your personal information has been handled, please contact us in writing using the details below.
We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner. The OAIC regulates privacy under the Privacy Act and the Australian Privacy Principles.
Third-party links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
Children’s privacy
Our website is not directed to children, and we do not knowingly collect personal information from children without appropriate consent.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. The updated version will be published on this page with a revised effective date.
Contact us
If you have any questions, requests or privacy concerns, please contact:
Carla Maxine Jewellery
Email: carla@carlamaxine.com
Website: www.carlamaxine.com
Postal Address: Shop 122 & 124, Level 2, The Strand Arcade, 412 - 414 George Street, Sydney. NSW. 2000. Australia